Satisfaction Guarantee

College Smart's expertise and guidance is from a proven consumer perspective on the college industry. We help your family reduce your stress in the college journey. Everything we do is to help you with strategies that lower your cost.

I have learned that for just about any college goal or need we can provide guidance on an approach that will greatly increase your chances of minimizing your cost over time. I have also learned that in a college advisory role not everyone follows my advice! Sometimes families have other intangible needs to satisfy and their decisions will result in higher costs for their degree goal.

That's why my guarantee is about the kinds of information and tools we provide to help families come to the decisions they need to make. I respect each family's decision for the college-related choices that are right for them.

If you are not satisfied towards the services to our mutually agreed objectives, I provide every client with the following remedy:

  • Share your concerns with me right away. I am committed to listen carefully and will work to resolve them.
  • If I am unable to resolve your concerns, you have a right to cancel our engagement and apply the full value toward another College Smart service or request a cash refund for those services we are unable to resolve to your satisfaction.

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Disclaimers and Terms

Request for credit or refunds are subject to the following disclaimers:

  •, "College Smart", and its affiliates may change the services provided from time to time at its sole discretion.
  • Clients will be notified before services commence when a separate written agreement is required from an affiliate service provider.
  • All services provided are initiated under current Federal and State laws and policy at the time the services are rendered.
  • College Smart cannot be responsible for any future changes in any Federal or State laws and policies that may render portions of previous College Smart efforts and/or reporting ineffective in yielding represented results.
  • College Smart provides consumer oriented information on the college industry and significantly helps families to find the best fit at the lowest cost. There are many factors that influence this desired outcome including the family's right to choose a college. Student academic performance and eligibility is also another important influence.

    Accordingly, College Smart's information and guidance is not a guarantee of future performance results. These results includes admissions acceptance to a specific college or increased financial aid than would have otherwise occurred.

  • College Smart reserves the right to reject any application for services for any reason and refuse and/or return all financial submission paid as consideration for this application.
  • Client Acknowledgments: Certain items cannot be provided until College Smart receives applicable information from the student and/or family. Failure to submit appropriate information or utilize any or all our services does not entitle client to a refund. If a client is not a United States citizen or permanent resident, he or she may not be eligible for financial aid and may not realize all the benefits of our services. The final decision for choosing a college is the responsibility of the parents and student, not College Smart.
  • College Smart is not liable for the accuracy of the information provided by the family.

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What Clients Are Saying

“…without your involvement, we never would have thought to approach the college directly…. We got the documentation together to obtain residency, created letters to send and were granted residency which translated to $20,000 in savings.

THEN we went back and said, 'don’t take away her out-of-state scholarship just because she is now a resident' and got OSU to maintain the $7,000 scholarship".

"We would like to express our appreciation for the service that our daughter received.

She is our first child to go through the college application process, and it was very intimidating for our whole family. You were able to create a clear, understandable path for our daughter.

As a result of all of this hard work, our daughter was offered three presidential scholarships at various colleges, including a full tuition scholarship to a private college.

Thanks again, and we look forward to working with you on our son's upcoming college search."

"HWS presented an above average financial aid award, however, it included some work study. With your guidance, I went back and asked that the work study be converted to either grant or scholarship to relieve the financial burden while allowing my daughter to focus on academics.

They came back with the conversion AND continued to keep her eligible for an equal amount of money through work study."